Refund Policy

You have the right to withdraw from this agreement within fourteen days without providing a reason. The period of revocation is fourteen days from the date on which the goods were accepted by you or by a third party, not including the carrier. In order to exercise your right of revocation, you must inform us by received mail, telephone call, or email about your decision to revoke the contract:

American Heritage GmbH & Co. KG

Schertlinstraße 13a
86159 Augsburg

Telefon: +49 821-455254 00 
Fax: +49 821-455254 19
E-mail: info@american-heritage.eu

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancelation period has expired.

For cancellations you may complete and return the Sample Cancellation Form, but it is not obligatory.

Sending notification of your intention to exercise your right of revocation prior to expiry of the period of revocation shall be sufficient to comply with the period of revocation. Consequences of revocation If you withdraw from this agreement, we shall refund all payments that we have received from you, including delivery costs (with the exception of additional costs that arise if you have selected a form of delivery other than the cheapest form of standard delivery offered by us) without undue delay and within fourteen days at the latest from the date on which we received the notice of revocation. For this refund we use the same method of payment that you used for the original transaction, unless expressly agreed upon with you. You will not be charged any fees for returning products to us within this expressly written time period.

We may refuse the refund until the goods have been returned to us or until you have provided evidence that you have returned the goods, whichever is earlier. You must return or hand over the goods to us without undue delay and within fourteen days at the latest from the date on which you notified us of your withdrawal from the agreement. The deadline is complied with if the goods are sent prior to the fourteen day deadline. The immediate costs of returning the goods are borne by the customer returning the goods. You shall only be required to compensate any loss of value if said loss of value can be attributed to any unnecessary handling of the goods for the purpose of testing the condition, properties, and/or functionality of said goods.

There is no right to revocation for food products, goods that were made to specific customer specifications or clearly tailored to the personal use of the customer, or products in a condition not suitable for return.